SHIPPING, RETURNS and SALES POLICY
Pricing, Parts, and Terms:
Please check with Tough Country corporate headquarters monthly for the latest updates on product listings and pricing updates. Terms, pricing, product offerings and services may be amended without prior notice to the Dealer/Distributor at the discretion of Tough Country Products due to production costs, market conditions, or other industry related influences. Any amendment, altercation or modification of this Agreement made by Tough Country Products shall be made known to the Dealer/Distributor within fifteen (15) business days and will remain valid and binding unless and until the Dealer/Distributor rejects or terminates the amended conditions or offerings.
The Dealer shall not publish any advertisement or editorial which may mislead or deceive the public, or may be detrimental to the name, trademark, logo, goodwill, or reputation of Tough Country Products.
No items may be returned for credit, refund, or exchange without prior written consent of Tough Country Products. Returns are subject to a 25% restocking fee, which includes our costs in regards to originally shipping the item. For a Return Authorization number (RA#) call Tough Country Products at (877)-448-6844 or you may contact us at firstname.lastname@example.org. Dealers/Distributors will be provided with instructions on where to send the returned merchandise. Please note that an RA#, in and of itself, does not guarantee final acceptance of the return. All returns are subject to inspection. Customers are responsible for the shipping charges on alternate merchandise originating from an exchange request. Cancellation of orders placed online which are in progress, but not shipped, will incur a 25% re-stocking fee prior to a credit being issued.
It is the responsibility of the customer to pack the returned materials in a manner to insure safe transit. Merchandise returned to Tough Country Products without authorization will be refused. We cannot accept C.O.D. or freight collect shipments. We suggest that small items be shipped UPS Ground Service "Insured". No goods will be accepted for exchange or return without prior authorization.
Responsibilities of Dealer/Distributor
The Dealer/Distributor shall operate as an independent contractor and, in no way, shall be considered to be in partnership with Tough Country Products or any of its parent companies, affiliates, or subsidiaries. Dealer/Distributor shall not enter into any agreement or commitment in the name of or on behalf of Tough Country Products or any of its parent companies, affiliates, or subsidiaries, nor shall Dealer/Distributor bind Tough Country or any of its parent companies, affiliates, or subsidiaries in any respect whatsoever. Further, nothing contained herein nor any action taken in pursuance hereof, shall constitute either party being deemed a legal representative of the other for any purpose whatsoever.
The Dealer/Distributor shall not engage in selling practices which, in any manner, misrepresent products being offered by Tough Country Products, nor shall the Dealer/Distributor unfairly mislead or induce an unwilling customer to make a purchase. Further, the Dealer/Distributor shall not act in an irresponsible, immoral manner or in a manner not sanctioned by Tough Country Products.
The Dealer/Distributor will refrain from disclosing, or in any way revealing, directly or indirectly, to any person or entity, details or other information contained in these terms and conditions (including pricing) between Tough Country Products and the Dealer/Distributor.
Tough Country Products may terminate this Agreement at its sole discretion, at any time, by providing Dealer/Distributor with thirty (30) days written notice.